Navigating Change: What to Expect with a New Point of Contact at Identity Dental Marketing
At Identity Dental Marketing, we understand that a change in your point of contact can bring about questions and concerns. We're here to reassure you that our dedication to your success remains unwavering, even when shifts occur within our team. This article addresses common concerns you might have and explains our internal processes that ensure continuity and excellence in service.
Why Is My Point of Contact Changing?
Changes in your point of contact can occur for several reasons. While employee turnover is one possible reason, it's not the only one. At Identity Dental Marketing, we periodically evaluate our team's strengths and might shift roles to better leverage an individual's skills—be it in client-facing positions or behind-the-scenes roles like management or optimizations. These changes are part of our commitment to providing the best service and expertise.
How Do I Know Nothing Was Dropped?
We take your peace of mind seriously. Our digital delegation processes and auditing systems ensure that all projects and tasks you've paid for are tracked and completed to your satisfaction. When a new advisor steps in, they are fully briefed on your account's history, ongoing projects, and future goals. This transition is seamless, with detailed handovers and audits to guarantee nothing is missed.
Do I Need to Start Over Explaining My Business and Goals?
Absolutely not. The primary role of your point of contact is to facilitate communication between you and our specialized team who handle the specifics like ads optimizations or SEO. They ensure your needs and goals are communicated to the team who already have a deep understanding of your business from our comprehensive internal documentation and strategy sessions. Your new point of contact will already be up to speed and ready to continue from where the previous advisor left off.
Why Changes Are Made and How We Handle Them
Our team at Identity Dental Marketing values growth and efficiency—both for our clients and our staff. Promotions, role changes, and strategic realignments are part of how we keep our team stimulated and effective. We believe in transparency and always notify our clients about these changes. This helps maintain trust and ensures you always know who to contact.
Ensuring Quality Communication
Employee retention at Identity is very strong, with most team members having been with us for several years. This continuity is a testament to our positive work environment and commitment to professional growth. However, we also recognize that sometimes, a change is necessary to keep enhancing our services. If at any point you feel that the communication from your advisor is not up to your expectations, we encourage you to report your concerns. You can easily schedule a meeting with a manager at identitydental.com/meetings to discuss any aspect of your service.
At Identity Dental Marketing, we are committed to your success. Changes in your point of contact are managed carefully to maintain the integrity and progress of your marketing efforts. Our goal is to make every transition smooth and transparent, ensuring that you continue to receive excellent service tailored to your business needs.