Step 1: Gather Information
Before contacting GoDaddy, make sure you have:
The domain name (e.g., yourbusiness.com).
Any old GoDaddy account number or email address that may be tied to the domain.
Proof of ownership (such as past invoices, payment confirmations, or emails from GoDaddy).
Government-issued ID (GoDaddy may request this for verification).
Step 2: Try Self-Recovery First
Go to GoDaddy’s login page.
Click Forgot username or password?
Enter the email address you think is connected to the account.
If you don’t receive the reset email, try other possible addresses you may have used when registering.
Step 3: Contact Your Previous Marketing Agency or IT Company
If a marketing agency, web developer, or IT provider helped you set up or manage your website, reach out to them. They may still have:
The login credentials for your GoDaddy account.
Access to the email address used during registration.
Records of invoices or receipts that can serve as proof of ownership.
This can save time and help you recover access more quickly.
Step 4: Contact GoDaddy Support
If you cannot recover access yourself:
Go to GoDaddy Contact Page.
Call their support number (24/7 in the U.S.: +1 (480) 463-8387).
Alternatively, start a live chat session from the same page.
Step 5: Explain the Situation
When speaking with GoDaddy support, provide:
The domain name in question.
That you are the business owner and need to regain access.
Any past email addresses or account numbers you think are linked.
Proof of purchase/ownership if available.
Step 6: Follow Verification Steps
GoDaddy may ask you to:
Submit a copy of your government-issued ID.
Provide a business document linking you to the domain (such as an invoice, business license, or utility bill with the same business name).
Complete a “Change of Account/Registrant” request if the original login details cannot be recovered.
Step 7: Regain Control
Once verified, GoDaddy will:
Restore access to your account, or
Transfer the domain into a new account you control.